Individual Subscription
Individual subscriptions can be purchased during or after your free trial, or when your access to Glean has expired.
We currently only offer Monthly Subscriptions.
In this article:
If you have never used Glean you will need to start by signing up to our free trial. Go to
https://app.glean.co/try/ and sign up.
If you already have a Glean account then:
- Log into Glean at: https://app.glean.co/
- Click your account icon in the top right of Glean and select Plan Details:
- Then select Subscribe Now:
- You will be taken to our online sales platform (Chargebee) where you can set up your monthly payment.
- Click the Account icon (top right in Glean web).
You'll see your Plan name displayed, e.g. Glean Pay Monthly: - To see further details and manage your Glean subscription, click the plan name from the menu.
The Account window will open on the Plan tab: - Review your subscription.
- Update your billing details.
- Renew, cancel or reactivate your Glean subscription.
If you have an individual Glean plan, you can view and manage your plan from the Account menu.
If your institution provides your Glean access, you'll see Provider details instead.
The Plan tab
The Plan tab contains the following info on your current Glean subscription:
Plan:
Currently, Glean Pay Monthly is the only individual subscription option.
Renewal date:
This is the date your subscription is set to renew, and your next payment taken.
If your plan has expired or been cancelled, you'll see an Expiration date instead.
Manage Plan button:
This button launches our secure portal where you can:
Please contact our subscriptions team on subscriptions@glean.co.
You can cancel your subscription at any time. You pay for each month in advance, so you will retain access to Glean for the time that you have already paid for.
Use the steps above in 'Managing your account' to access they payment site (Chargebee) where you can cancel your monthly subscription.
Please contact our subscriptions team on subscriptions@glean.co.