Who to contact
We're here to help. Whatever route you take when getting in touch, we will get you the help you need.
Important - We take the protection of you and your user's data seriously. We will only discuss your Organisation account and your users, with people allocated the Admin role on your account.
Tip #1 - We're based in the UK, if you're struggling to get through to us on the phone, then send us an email and we can usually help much quicker than you might expect, or we can arrange a call back at a convenient time.
Tip #2 - Our technical support team is available for all our users; make sure all your users know that they can always contact firstname.lastname@example.org if they have any questions or need help.
Questions about your Organisation account
Do you have questions around...
- Increasing your user count
- Renewing your subscription
- Questions about how to implement Glean on campus
- Questions from faculty
The best person to contact is your Customer Success Manager. They will be able to help and guide you through implementing Glean and maximising the benefit to you and your users.
Technical questions, issues or problem accessing an account?
If you or your users are having technical issues with Glean, including problems signing in to an account, then it's best to contact our support team at email@example.com
The support team have access to lots of technical resources to help troubleshoot what's happening, and quickly get things up and working again.
Tip #3 - If you have a question about a specific user then make sure to include their name and email address so that we can look up their account and find out what's happening..
Tip #4 - If a user is having problems, especially with accessing their account, then they need to contact us direct as we can only discuss certain account details with them.
Did you know? - Our technical support team ( firstname.lastname@example.org) work some unusual hours, so you'll often get a response even when you think we've finished for the day! Our average first response time, for the first quarter of 2021 was just 2 hours.