Transcription - Availability

Transcription is only available for specific accounts:

  1. Institutions on our Glean for Education plan
  2. Students in the UK who get access to Glean through the DSA
  3. Employees in the UK who get access to Glean through the 'Access to Work' (AtW) scheme

While we can’t yet say when Transcription may become more widely available, it is something we will be assessing closely over the coming months - watch this space!

Important - If you already have access to transcription and need help, then check out this article: https://help.glean.co/article/279-transcription

FAQ

What is Glean for Education?

Glean for Education (GfE) is our top tier plan for institutions that are providing Glean to their students. If you want to know if you're part of GfE then you should speak to your student support team or your Glean Administrator. If you are a Glean Administrator then please speak with your Customer Success Manager (or email us at support@glean.co) and we can let you know how to upgrade to a GfE plan.

I'm not a Glean for Education user, so when will I get access?

We can’t yet say when Transcription may become more widely available. It is something we will be assessing closely over the coming months as we gather data on how the feature is being used.

I'm a Glean for Education user, but I still don't have access.

Please speak with your Glean Administrator or student support team. As part of the transcription roll out we've updated terms and conditions that your institution must agree to, so we may be waiting on these before we can make the feature available on your account.

How do I find out if I'm part of the Glean for Education program?

You'll need to speak to your student support team or your Glean Administrator. 

If you are the Glean Administrator then please speak with your Customer Success Manager (or email us at support@glean.co) and we can let you know how to upgrade to a GfE plan.

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