Having trouble logging in?

This troubleshooting guide should get you back up and running.

In this article:

Why am I seeing an “incorrect login details” error?

Log in page with error, your log in details are incorrect, please try again.

If you see the message “Your login details are incorrect, please try again” when attempting to log in to Glean, either the email address or password you are entering are not recognized by our system.

You can find out more about resetting your password here: How do I reset my password?


What is my login email?

Your login email is the exact email address your Glean invite email was sent to.

If you have been invited to use Glean by your college or university, your login email is assigned by the Glean Administrator at your institution.
This will typically be your university-provided email account.

Using the right email alias

The email address you use to log in must exactly match the information held in our system.

You may have multiple email aliases linked to a single email account (e.g. walter.llamaman@glean.edu; wl2007@glean.edu; walter@llamas.glean.edu).
To check which email alias is your login email, search your email for messages from hello@glean.co and check the “to” field for the exact email address used.

Retrieving your login email

If you don't remember your login email, search every email account you use for messages from hello@glean.co, to check which email address we hold for you.

If you still can't locate your Glean login details, you can either:

  • Contact the Glean Administrator for your institution.
    If you are not sure who this is, try the department which provided you with access to Glean.

Or

  • Contact our Support team via the Contact Us link on the Glean login page or on help@glean.co
    • We take users’ account security seriously, and our Support team will need to verify ownership of your account before any information can be shared or changed.
      When contacting our Support team for help with logging in, please provide the following information:
      • Name of the institution which provided your access to Glean (if appropriate).
      • Your full name.
      • Your email address and/or any email aliases your account may be linked to.
    • N.B. Our Support team do not have access to your password.
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