Access through your College or University

In this article

1

Getting Invited to use Glean

2

Accessing your Glean Account

3

Data Protection

4

Access expired



1

Getting Invited to use Glean

You will have to speak with your Institution's Glean Admin and ask to be invited to their Glean account.

You will then receive an email from us (hello@glean.co) inviting you to use Glean. Simply click the link in the invitation to set up your Glean account.

N.B. The Invitation email can only be used to set up your account. Once you have done this you will need to go to https://app.glean.co/ to sign into your account; you cannot use the invitation as a shortcut to Glean.


2

Accessing your Glean Account

If your Glean access is provided by your university, college, or other organization, you'll see Provider details under the Account menu. 

  • Click the Account icon (top right in Glean web):

Account menu open in Glean

The Provider tab

  • To see further account details, click your Provider name from the menu.
    The Account window will open on the Provider tab:

Provider tab under Your Account

The Provider tab contains the following info about your Glean account and your provider:

  • Account Provider: Name of the institution which manages your Glean access. 
  • Account Administrator: Contact email for your institution's Glean administrator.
    This is a good place to start if you have any questions about your access.
  • Account Expiration Date: This is when your Glean access is scheduled to expire.
    ( N.B. Your Glean Administrator reserves the right to alter your account expiration date, and/or remove your access without prior warning).


3

Data Protection

Your Glean Admin does not have access to any of your Events. They cannot access the audio that you have recorded or see any of your text notes.

You Glean Admin does see some data around when you access and use Glean, such as the date and time that you last opened an Event.

Your Glean Admin can expire your access. You will lose the ability to create new Events, but you'll keep access to all your content. You'll have read-only access for 90 days and have up to 12 months to set up a personal subscription to regain full access to Glean and all your Events.


4

Access expired

When your institution-provided Glean access ends, you'll continue to see Provider details on the Provider tab.
You may want to contact your Account Admin to discuss your access.

You will also see the option to Switch to a Personal Plan.
Clicking this button will launch our secure payment portal, where you can set up an individual subscription to Glean:

Learn more:

What happens when your institution-provided access ends

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