Disabled Student Allowance (DSA) - UK students only

N.B. This article is for UK students who get access to Glean through the Disabled Student Allowance (DSA).

In this article

1

Getting Invited to use Glean

2

Accessing your Glean Account

3

Data Protection

4

Access expired



1

Getting Invited to use Glean

Your chosen Equipment Supplier will invite you to use Glean - we cannot help you with your account until this has been done.

You will then receive an email from us (hello@glean.co) inviting you to use Glean. Simply click the link in the invitation to set up your Glean account.

If you haven't received your invitation then you should first contact your equipment supplier to make sure that the invitation has been sent. If the invite has been sent then you can contact us at help@glean.co if you still need help.

N.B. The Invitation email can only be used to set up your account. Once you have done this you will need to go to https://app.glean.co/ to sign into your account; you cannot use the invitation as a shortcut to Glean.


2

Accessing your Glean Account

  • Log into Glean at: https://app.glean.co/

  • Click your account icon in the top right of Glean and select Plan Details:

    Account menu dropdown with arrow pointing to Plan details.

  • You can then see your Plan details:

    Account summary page, showing the DSA plan, the equipment supplier, account administartor, and the expiration date.

The Plan tab contains the following info about your Glean account:

  • Your Plan: Confirms you're on our Glean for DSA plan.
  • Provider: Name of your DSA equipment supplier.
  • Administrator: Contact email for your DSA equipment supplier who set up your account
  • Expiration Date: This is when your Glean access is scheduled to expire.
    ( N.B. For DSA customers this will be 5 years from your invitation to use Glean)


3

Data Protection

Your Glean account is linked to your email address. Only you can can manage your account, and we will only help with account details when you contact us from that email address.

Your DSA Equipment Supplier does not have access to any of your Glean data. They cannot access the audio that you have recorded or see any of your text notes. The only information they see is whether you have accepted your invitation.

Your Equipment supplier does not see any of the usage statistics that our College and University customers see.

When your DSA access comes to an end, you will lose the ability to create new Events. You'll have read-only access for a short time and then have up to 12 months to set up a personal subscription to regain full access to Glean and all your Events.


4

Access expired

 When your DSA access comes to an end, you will lose the ability to create new Events. You'll have read-only access for a short time and then have up to 12 months to set up a personal subscription to regain full access to Glean and all your Events.

When your Glean access ends, you'll continue to see your account details.

You will have the option to Switch to a Personal Plan.
Clicking this button will launch our secure payment portal, where you can set up an individual subscription to Glean:

Account summary showing Plan details with a button to 'Switch to a personal plan.

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