Is Glean accessible?

Our vision is to make Glean accessible to as many people as possible.

This is an ongoing process, and this article covers where we are at right now.

We're designing for you, so we always want to know how you think Glean can be more accessible.

To share your feedback, or get more information, please email us on support@glean.co, or use the Get in touch link via the Glean main menu.

Is Glean WCAG compliant?

Glean’s products and services are partially conformant with WCAG 2.1 level AA and Section 508 of the Rehabilitation Act (USA). Partially conformant means that some aspects of the content don't fully comply with the accessibility standard. For more on our commitment to accessibility, please see our Accessibility Statement https://glean.co/accessibility-statement/

Screen reader support

Glean is regularly tested with screen readers to ensure compatibility.

We are committed to making our web and mobile apps as accessible as possible and conduct comprehensive testing to achieve a high degree of compatibility with screen readers such as TalkBack, VoiceOver, and JAWS.

Our aim is to ensure screen reader users have a comparable experience of Glean to visual users.

This is an ongoing process, and occasionally some issues slip past us in testing.

Please note that Glean uses single character shortcuts, which may conflict with screen reader shortcuts. You can disable these by opening your Account Menu, selecting Preferences and turning off the Keyboard Shortcuts option.

If you do notice any issues or have any suggestions for improvement then we would love to hear from you, we are always trying to improve Glean for everybody.

Changing the appearance of Glean

Color and contrast

Glean strives to ensure that all text elements meet WCAG 2 Level AA standards.

Glean does not currently include customizable color or contrast settings.

You can change the appearance of Glean by installing free web extensions.

Font

Glean uses a print-disability-friendly sans serif font: Nunito Sans.

Glean does not include in-built options to change the font.

You can change the appearance of text in Glean using web extensions which change the default font for your browser, such as Open Dyslexic for Chrome* [last tested 17/10/2019]

Page Zoom

Glean is usable at a page zoom of 200%.

Support for keyboard-only access

Glean has been designed with keyboard accessibility in mind, and is fully usable without mouse input.

Navigation

You can navigate between different parts of Glean without using a mouse.

Keyboard focus is indicated with a visible outline:

Image showing the Record button highlighted

Keyboard Shortcuts

You can navigate through and interact with the Glean interface using common keyboard interactions (e.g. Tab to navigate and Enter to select). You can also undo actions using Ctrl / Command Z and Shift Ctrl / Command Z.

We've tried to ensure that navigation order is logical, and keyboard focus is indicated with a visible outline.

Glean also supports keyboard-only annotation workflows.

A full list of Keyboard shortcuts can be found here: Keyboard Shortcuts

Our accessibility commitments:

1. Accessibility is a core design principle of Glean, and will be considered from the start when developing new features and functionality.

2. Our Development Team has designated Accessibility Champions. Our Champions work with all areas from design to development and test to ensure all our decisions consider all our users.

3. We are committed to working with external consultants, testers and organizations to get continuous feedback on the accessibility of Glean. We are currently working with digital accessibility specialists Level Access https://www.levelaccess.com/

* About third party links

Please note that links to third-party websites, plug-ins and applications are provided for your convenience only.
Glean has no control over the content or availability of these sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of third party tools by Glean.
Please advise us if you find any third party links to be broken or otherwise inappropriate.

Should you require support with using any third party tools, please contact the third party's own Support team, your institution's IT helpdesk, or you Glean account administrator for assistance.