Inviting Users

You can invite anyone to use your Glean account. You can invite normal users, as well as add additional Admins (see here). You can also send out bulk invites to multiple users (see here).

Important - If a user is already on your Account then you will not be able to send an invitation. Use the Action menu (three dots) next to their name to manage their access.

If you can't see them in your User List, tick the 'Show Expired' check box.

To invite a user to Glean, select Invite Users:

  1. Enter the user's email address
  2. (optional) Enter the user's name1
  3. (optional) Set an expiry date2 for the user
  4. (optional) Give the user full Admin permissions for the account (see here for more info)
  5. Click Invite User to instantly send an email invite
1  A name is not required to invite a user, but may be useful for managing invites. The user will have the option to add their name, or edit the name entered here when they sign up.

You can set an expiry date for the user's access. If you don't set a date then this will simply get set as your organisation expiry date. (You can manage user's expiry dates after they have signed up).


What happens next?

The user will receive an initial invite email with a link to the Glean Sign Up page. 

If the user doesn't sign up they will receive automated reminder emails after 7 days and 23 days.

When they successfully sign up they will receive a welcome email.

If they fail to sign up within 30 days their invite expires and they will have a status 'Invite Expired' on your dashboard. To re-invite them click the Action menu (three dots) next to their name and select 'Resend Invitation'.

Important - The sign up link in the email is unique to that user and can only be used for the initial sign-up. Once a user has created their account they cannot use the invitation as a way to get into Glean; they simply need to go to and sign in.

Users & User Status

All invited users will be listed in your Glean Admin dashboard (see here)

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