User Groups

User Groups will allow you to separate different groups of students (eg DSS students and International Students) to make it easier to manage their Glean access.

You can create, edit and delete user groups within Glean Admin, and then add and remove students to/from those groups. Users can also be part of multiple Groups.

On this page:

1. Creating Groups
2. Adding Users
3. Removing Users
4. Viewing Groups
5. Exporting Group Data
6. Private Groups

Creating Groups

1. Switch to the Groups Tab in your Admin Portal
2. Click the Create Group button

Adding Users

You can add users to Groups when you send your invite or by editing the user details if they have already signed up to Glean.

To see how to add a user to a Group when inviting them see here: https://help.glean.co/article/207-inviting-users

To add existing users to a Group:

1. Switch to the Users Tab
2. Locate the user(s) that you want to add or remove
3. Tick the check box to the left of each user you want to add
4. Click the Add to Group button in the top of the table

Removing Users from a Group

Users need to be removed from a group individually.

1. Switch to the Users Tab
2. Locate the user that you want to remove
3. Click the three dots next to their name and Edit User

Viewing Groups

To see the Groups that you have already set up; sign into the Glean Admin page and switch to the new Groups tab.

Use the three dots to the left of a Group to see the users in that Group, and to edit the Group details.

You can also filter users from the Users Tab to see just those who are in a specific Group:

Exporting Group Data

You can download a CSV file containing details of users in a specific Group.

1. Open the Group Tab
2. Locate the Group you want to export
3. Click the three dots to the left of the Group
4. Select Export Users

Private Groups

You can create Private Groups that can only been seen be specific Admins on your account.

All users will still be visible to all Admins. But only the selected Admins will see that a user is part of a Private Group.

Why should you use Private Groups?

Private Groups can help individual Admins better manage the users they are responsible for. For example splitting their users up by year group or graduation date.

Using Private Groups can help prevent all Admins knowing a users specific circumstances. For example students who get access to Glean through Disability Services can be managed, without every Admin knowing they have a disability.